A retainer means no contract negotiation during a crisis, a guaranteed response time, and responders who already know your network. Hours you don't use for incidents go into making you harder to breach.
Compare Guaranteed Incident Response Tiers
Pre-negotiated response retainers guarantee our veteran incident commanders are bound to your SLA before an alert strikes.
Commercial Banks & Enterprises (RECOMMENDED)
Commercial banks, payment processors, and large enterprises where operational downtime is unacceptable.
Retainer Capability Matrix
| Capability / SLA | Starter | Core | Advanced (Rec) | Enterprise |
|---|---|---|---|---|
| Remote Response SLA (P1 Critical) | 4 Hours | 2 Hours | 1 Hour | < 1 Hour Immediate |
| On-Site Arrival SLA (Dhaka Metro) | Next Business Day | 4 Hours | 2 Hours | Immediate Priority |
| Named Lead Incident Commander | Pool Lead | Dedicated Lead | Dedicated Lead + Deputy | Full Command Team |
| Annual Tabletop Crisis Simulation | Optional Add-on | 1 Executive Tabletop | 2 Tabletop Drills (Exec + Tech) | Continuous Rehearsals |
| Compromise Assessment / Threat Hunt | Discounted Rate | Annual Snapshot | Included Annual Deep Hunt | Continuous Threat Hunting |
| Regulator Notification Support (BB/CIRT) | Standard Guidance | 72h Reporting Included | Full Dossier & Legal Liaison | Executive War Room Briefing |
| Unused Hours Rollover / Conversion | Converts to VAPT | Converts to VAPT/Training | 100% Rollover / Audits | Custom Allocation |
How the Retainer Works
Choose a plan & sign once
Lock in your SLA, hourly rate and dedicated response tier before crisis strikes.
Half-day onboarding
Environment discovery, key technical contacts, critical asset mapping and log checks.
Playbook & hotline card
Receive organization-specific activation playbooks and emergency contact cards.
Incidents or proactive hours
Use retainer hours for active response, or redirect unused hours to threat hunts and tests.
Annual review & renewal
Evaluate posture improvements, rollover hours, and adjust tier for evolving network scope.
Frequently Asked Questions
Can we upgrade mid-year?
Yes. You can upgrade tiers at any point during your contract term with credit applied for what you've already paid.
What if an incident exceeds our pre-paid hours?
Additional hours required during a critical incident are billed at your discounted retainer hourly rate, never at emergency surge rates.
Do you work with our cyber insurer?
Yes. We document all forensic findings and containment timelines to international insurer standards and coordinate directly with their panel requirements.
Is the retainer available outside Bangladesh?
Yes. We provide 24/7 remote response across Nepal, Bhutan and Sri Lanka; on-site response terms and deployment windows are agreed per contract.
Whether you're hardening defenses, preparing for an incident, or in the middle of one, the first call is the same.